Forum Discussion

bfrank721's avatar
New Contributor
4 years ago

Error message on TV

My TVs are showing a message that says this device needs to be activated before we continue. I called tech support and they tried to troubleshoot but nothing worked. They then came back and said there is a maintenance going on and that’s why it could be saying this. My wifi works fine though. I’ve never had this message appear before. 

2 Replies

  • Bruce's avatar
    Honored Contributor III

    What do you have for a cable box?

  • MaryF's avatar
    Former Moderator
    Hi Bfrank721,

    We'd be glad to look into your issue. Please send us an email to with your full name, account holder's name, street address, and a link to your forum post or details of your issue. Thanks.

    Cox Support Forums Moderator