Forum Discussion

bledin3's avatar
bledin3
New Contributor
4 months ago

Dvr not working

Dvr recordings are freezing, pixelating,  then shuts down.  The system is very slow off n on- it will take up to 40 minutes to come up in AM. Then when push buttons on remote- can take up to 1-2 mins to respond.

Already replaced remote, dvr, reset multiple times, yes plugged into wall.....

  • DorisM's avatar
    DorisM
    Moderator
    4 months ago

    I am sorry to hear you are having these issues. I would love to help get your DVR issues resolved. Please email my team with your request at cox.help@cox.com so we can obtain account details and review further. Thank you.