DVR Contour Freezes
my contour dvr freezes at times, then blanks & resets. it is happening every couple of hours. If I need a box change, can all my recordings be transferred to the new box? I have a lot of stuff.
Forum Discussion
Hi Mikemt98, your DVR isn't communicating correctly with the Cox network, so I'm unable to retrieve diagnostics from the DVR. I recommend that we schedule a service call so an on-site technician can ensure there isn't a problem with the signal to the DVR. DVR recordings and settings are stored on the DVR hard drive, not a cloud server. If the tech determines that the DVR needs to be exchanged for another device, there is no way to transfer recordings from your current DVR to a different DVR. I'm sorry! Feel free to email my team at cox.help@cox.com with your full name, address, and a link to this thread so we can schedule a service call for you. -Becky, Cox Support Forums Moderator
