Forum Discussion

FWB_customer's avatar
FWB_customer
New Contributor
7 years ago

DVR Channel Guide showing blocked channels on "Free to Me" setting

One of the things I like most about the new Contour 2 DVRs is the "Free to Me" setting on the channel guide.  However, following the free Showtime weekend we recently had in the Ft Walton Beach, FL a...
Becky's avatar
Becky
Moderator
7 years ago
Hi FWB customer, I apologize that the Showtime channels are still displayed as free. We can probably resolve this by sending an entitlement refresh signal to your host DVR. This would interrupt TV viewing and DVR recording for several minutes while the DVR completes the refresh process. When would be a good time to send this signal? -Becky, Cox Support Forums Moderator
  • FWB_customer's avatar
    FWB_customer
    New Contributor
    7 years ago

    Thanks Becky, but the problem fixed itself a couple of days ago.  But all is well again.  I'm sure it was just a glitch that needed a little extra time to fix itself.  

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      I'm glad to hear it! Let us know if we can help with any future issues or questions. -Becky, Cox Support Forums Moderator