Forum Discussion

kc135ang's avatar
kc135ang
New Contributor
6 years ago

DVR audio cuts out after fast forwarding

Have a contour II box and when we watch a show that we have DVR'ed we run into audio issues.  When the program starts the audio is absent for a few seconds and then starts and the audio also cuts out after we fast forward through commercials and then hit play again ( up to 20 seconds without audio after selecting play-video is good).  This is frustrating!  

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @kc135ang, Is the Contour a wireless receiver or a hard-wired receiver? Does this occur on all receivers are exclusively on one receiver? Can you please make sure all cables are secured tightly and free of damage for me? -Kevin M. Cox Support Forum Moderator
    • Ang767's avatar
      Ang767
      New Contributor
      6 years ago

      Mine does the same thing and it seems like all it is doing it getting worse

  • GoKnights's avatar
    GoKnights
    New Contributor II
    6 years ago

    We have the same exact problem. The problem was real bad a few weeks ago and then for some reason it got better. Now the problem has returned. What is going on Cox.

    • StephanieS's avatar
      StephanieS
      Moderator
      6 years ago
      GoKnights

      Please send your full name and address to: cox.help@cox.com so I can take a look and see what's happening with your DVR. Thanks!

      StephanieS
      Cox Support Forum Moderator