Forum Discussion

GuessImSavingMo's avatar
GuessImSavingMo
New Contributor
4 years ago

DRM on all non-local channels - Omaha

As of this morning, August 10, my non local channels stopped working. Did a rescan on the channels and it looks like they all have drm on them now. Same thing happened back in January but Cox changed...
  • ChristopherC's avatar
    ChristopherC
    4 years ago
    • If you are using a PC-based CableCARD-enabled device from companies such as SiliconDust (e.g., HDHomeRun Prime), ATI (e.g. ATI – TV Wonder) or Ceton (e.g. infiniTV) you must use equipment and software that is DRM-compliant to view DRM-protected channels.

      If you wish to record DRM-protected channels, these devices require that Windows Media Center (WMC) must be used to support copy protection.  Some of these devices may require WMC to even view copy-protected channels.  Unfortunately, Microsoft announced in 2015 that WMC would no longer be supported beginning with Windows 10. 

      Please contact your device manufacturer if you have additional questions about compatible equipment or software configurations. 

     

    • If you are using a TiVo and are unable to view or make recordings please contact TiVo. 
  • Footballerccs's avatar
    Footballerccs
    4 years ago

    Have Cox send a tech to your home... I feel like the last time this happened, enough people caused Cox wasted time they turned it (DRM Flag) back off...  But last time they weren't as forthcoming as they have been in this forum. So it might be pretty concrete at this point. You're still a customer until you cancel though. So roll a truck to your house and waste their time. I know I'll be doing that while I'm watching my 2-week free trial of YouTube TV, knowing full well where this all will end up. 

    I'll be recommending them provide me with a few free cable boxes to start with for at least 2 years. We'll see. if they don't then I'll cancel it.

    They're trying to protect their content from us honest folks that are willing to pay for it, but still want better access than what Contour can provide. 

    Sad... Bunch of Cox..

Footballerccs's avatar
Footballerccs
New Contributor II

Same here in Omaha, NE

tried explaining it happened in January, but they still insist it could be that both of my devices went out at the exact same time. And that’s it’s coincidence the DRM flag suddenly appears when rescanning for channels. Ya, it MUST be the equipment. Roll a truck out. Let’s make it expensive. 

Footballerccs's avatar
Footballerccs
New Contributor II
4 years ago

At least this time my research is already done of the best TV streaming… spoiler alert, it’s YouTube TV. 

  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello @Footballerccs,

    This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator
    • Footballerccs's avatar
      Footballerccs
      New Contributor II
      4 years ago

      I’ve already been on the phone with cable card “experts” that simply try re-pair with Host ID and Data ID but in the end it’s still the same. DRM flag is turned on at Cox, and cable cards can’t tune to DRM channels. What more is Twitter support to do? 

      • Allan's avatar
        Allan
        Moderator
        4 years ago
        @Footballerccs, I Realize that you have already spent a great deal of time with this concern. If you would like for us to look into this issue further for you, please send us the requested email. Thanks. -Allan, Cox Support Forums Moderator.