Customer service
Just talked to not one but two customer service representatives that were of no support to me! They actually upset me more than i was before i called! They immediately were defensive about the price ...
Forum Discussion
Good morning, Cdelia7. We take customer service very seriously and I'm sorry you had a negative experience with two of our agents today. This channel is reserved for customers to communicate with each other to assist with questions outside of our scope of coverage. For account-related support, please send us an email at cox.help@cox.com. You can also send us a private message on Facebook, Twitter, or Instagram if you'd rather. We are available around the clock, 7 days a week, and are always happy to help.
