I have been a COX customer for 20 years and my bill just keeps getting larger. I retired and have dropped phone, other equipment and eliminated HOB & Showtime to reduce my bill.I recently called to see if there was anything else I could do and they sent me to customer loyalty. The man I got was so rude I hung up so i didn't have to listen to him berate me. I am sure he hates his job getting beat up all day by customers complaining about their outrageous price increases.
New customers get all the benefits and loyal customers get screwed. I am investigating switching to YouTube TV. I hear it is very good and will save me $100 a month. That is a big deal when you are on fixed income.