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michaelmc2's avatar
michaelmc2
New Contributor
2 years ago

Crappy Tv service & no help from technical support

On Monday evening, my cable started acting up, which it has done before but usually fixes itself.  This time it did not.  I tried everything they say to do.  When I try to reset it through the app, i...
Mchalder's avatar
Mchalder
New Contributor
2 years ago
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I’m having the same problem in CA. If I trick the update and don’t let it update the box works fine. If I let it update it sticks on the B in boot. I have to unplug and plug about five times to get it going. Have they fixed yours? I’m ready to leave them too after forty years. I might swap out the box tomorrow, and the modem after that. 
Good luck. 

MichaelJ's avatar
MichaelJ
Moderator
2 years ago
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Hi Mchalder, 

 

If you still need help with your cable box updates, please feel free to reach out to us via Twitter CoxHelp, or Facebook. We're on Social Media 24/7. 

 

Thanks for being so patient, 

 

Mike

Cpx Support Forums Moderator

  • Mchalder's avatar
    Mchalder
    New Contributor
    2 years ago
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    I only had to unplug and replug the box three times to get it going tonight. It’s getting better. If I could turn the update off, it would work fine.