Forum Discussion

michaelmc2's avatar
michaelmc2
New Contributor
9 months ago

Crappy Tv service & no help from technical support

On Monday evening, my cable started acting up, which it has done before but usually fixes itself.  This time it did not.  I tried everything they say to do.  When I try to reset it through the app, i...
Mchalder's avatar
Mchalder
New Contributor

I’m having the same problem in CA. If I trick the update and don’t let it update the box works fine. If I let it update it sticks on the B in boot. I have to unplug and plug about five times to get it going. Have they fixed yours? I’m ready to leave them too after forty years. I might swap out the box tomorrow, and the modem after that. 
Good luck. 

MichaelJ's avatar
MichaelJ
Moderator
9 months ago

Hi Mchalder, 

 

If you still need help with your cable box updates, please feel free to reach out to us via Twitter CoxHelp, or Facebook. We're on Social Media 24/7. 

 

Thanks for being so patient, 

 

Mike

Cpx Support Forums Moderator

  • Mchalder's avatar
    Mchalder
    New Contributor
    9 months ago

    I only had to unplug and replug the box three times to get it going tonight. It’s getting better. If I could turn the update off, it would work fine.