Cox System Updates Affecting DVR Recording

Memo to Moderators and others.   The problem described by DMCox: "Multiple days now without being able to have Contour record reliably.  Shows are being shown recorded but are not available to play back.  Get error messages that you have completed viewing - do you want to delete. " is exactly what I've been experiencing - very frustrating.  I've scheduled a tech support service call to the house to see if they can fix the problem.  I'm not wanting to replace the DVR box because it is apparently a Cox system-wide problem.  I began experiencing the problems on Thursday, March 13.  After several tech support calls, several reboots and software updates (sent by the on-line tech support) to the DVR there has been no change.  Consider an adjustment to the rent on the DVR for this month, as in a lower charge for the Contour DVR since it hasn't been working for 25% of March.