Forum Discussion

bryaninphx's avatar
bryaninphx
Valued Contributor
5 years ago

Cox Phoenix Switches to DSG Mode for Cisco Tuning Adapters

Cox Phoenix updated my Cisco Tuning Adapters this morning from using Legacy OOB mode to the newer DSG (DOCSIS Set-top Gateway) mode. Old Firmware was FLASH: STA1.0.0_1520_LR_F.2001 New Firmware i...
bryaninphx's avatar
bryaninphx
Valued Contributor

Becky,

Would you look into why Cox chose to use an old Firmware Image F.1601 that is known by Cox, Cisco and TiVo to have a bug where tuning request failures are common and increase exponentially over a short period of time until the Tuning Adapter is rebooted.

Cox needs to update the DSG Firmware Image to at least F.1901

The bug was fixed by Cisco in F.1901 and the most recently deployed OOB Firmware Image was F.2001

Becky's avatar
Becky
Moderator
5 years ago
Hi Bryan, there was a firmware upgrade to tuning adapters in Arizona on May 13th. I've reached out to the product managers regarding the firmware. Are your Tuning Adapters now suffering spontaneous reboots? -Becky, Cox Support Forums Moderator