Would you look into why Cox chose to use an old Firmware Image F.1601 that is known by Cox, Cisco and TiVo to have a bug where tuning request failures are common and increase exponentially over a short period of time until the Tuning Adapter is rebooted.
Cox needs to update the DSG Firmware Image to at least F.1901
The bug was fixed by Cisco in F.1901 and the most recently deployed OOB Firmware Image was F.2001
Hi Bryan, there was a firmware upgrade to tuning adapters in Arizona on May 13th. I've reached out to the product managers regarding the firmware. Are your Tuning Adapters now suffering spontaneous reboots? -Becky, Cox Support Forums Moderator