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ubercool's avatar
ubercool
New Contributor
9 months ago

Cox Las Vegas: Tuning adapters no longer available

I visited a Cox Store on Rancho today and was told by the rep that she could no longer add a tuning adapter to my account because there was "no code" for it. I asked if they still supported them but gave me the old "that's all my manager told me."

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  • ubercool's avatar
    ubercool
    New Contributor

    BTW, neither chat support or text support was capable of answering the question. 😞

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      Do you need to swap a tuning adapter(TA) or add one? It is unusual to need to add a TA without adding a CC so there probably wasn't a script to follow. Either way, looks like Phoenix still supports them, and can't see it being that different in Vegas.

      • ubercool's avatar
        ubercool
        New Contributor

        I already have a CC. I surrendered my tuning adapter when I moved a few years ago, wish now I hadn't.

  • bryaninphx's avatar
    bryaninphx
    Valued Contributor

    Call Cox Executive Resolutions, or ask for the Loyalty Dept.
    I talked to Julian at SWR Cox Executive Resolutions. You are also in the SWR (Southwest Region).