Forum Discussion

Suny's avatar
Suny
New Contributor
7 years ago

Contour Error code ftde.0001

Problem with Contour Error code ftde.0001 seems to be a big problem for Xfinity many customers complaining. Any one else getting this error on contour?
Becky's avatar
Becky
Moderator
7 years ago
Hi Suny, when do you see the ftde.0001 error code? -Becky, Cox Support Forums Moderator
Suny's avatar
Suny
New Contributor
7 years ago

I get the error when selecting "Watch TV online" from Cox.net home page.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Suny, disable any adblocker browser extensions, make sure third-party cookies are enabled within your browser settings, and ensure that your Flash player is up-to-date. Also, make sure your computer is set to configure TCP/IP (DHCP) automatically. Then try to access watchtv.cox.com again. -Becky, Cox Support Forums Moderator