Forum Discussion

Monster2018's avatar
Monster2018
New Contributor II
7 years ago

Contour EAS loop

Im out in Louisiana and every 5-10 minutes or so  we get a  (emergency alert system) test that never fully completes . It seems to have thrown the box into a loop because it is still happening for the last  3 hours. Is this happening to anyone else? Got no where with customer service . They just went through the same "unplug you box wait 10 seconds" uh Make sure connections are secure blah blah blah. Its funny how its always the customers fault!

  • MariaL's avatar
    MariaL
    Moderator
    7 years ago
    Hi Monster2018,

    We had some maintenance going on in your area early this morning (Thursday 6/21/18). I apologize that our representatives didn’t have this information when you called.

    Maria L.
    Cox Support Forum Moderator
    • Monster2018's avatar
      Monster2018
      New Contributor II
      7 years ago

      any idea when this will be finished? Its is still going on now.

      • LisaH's avatar
        LisaH
        Moderator
        7 years ago
        At this time, we are still updating the alert system. We are working as quickly as possible to get finished. We apologize for any inconvenience that this has caused. Thanks, Lisa - Cox Support Forums Moderator