Contour box shuts off automatically
Just had my cable installed Monday and got 4 Contour boxes. On one, it automatically shuts off after 15 minutes. Once that happens, the remote will turn on my TV and sound bar but not the cable box, and the box won’t turn on manually with its power button either. Only way to get it back is to unplug and replug it back on. Then it stays on after I use the remote to turn it off.
So anyone know why the cable is shutting off on its own? Why is the only way to get it back on to unplug the box? And should the blue light be staying on after we power it down?