Contour box not working because of the sun?
Has anyone else been told by customer service that the reason their Contour box is only getting one channel is because of the position of the sun and it could take 8-10 days to resolve? I’m think...
Forum Discussion
Hi Misscsr,
Sun outages most often occur during the early spring and fall months. When the sun aligns directly above a satellite and its ground-based antenna, the sun's energy can overpower the satellite signals, resulting in sun outages. Outages can last from five to fifteen minutes each day.
So that we can address your specific account issue, please email my team at cox.help@cox.com with this post, your full name and complete service address.
Sun outages most often occur during the early spring and fall months. When the sun aligns directly above a satellite and its ground-based antenna, the sun's energy can overpower the satellite signals, resulting in sun outages. Outages can last from five to fifteen minutes each day.
So that we can address your specific account issue, please email my team at cox.help@cox.com with this post, your full name and complete service address.
