Forum Discussion

lafatica1's avatar
lafatica1
New Contributor
2 months ago

contour box error

contour box stuck on welcome screen

 

  • Hi lafatica1,

    Please disconnect the power from your Contour box for about 2 minutes and then reconnect. If this does not resolve the issue, please email us at Cox.Help@cox.com with this post, your full name, and your complete address. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II

    Was the box working before or is this a new install? Do you have other boxes in your house that work? Either way, make sure the coax cord connection is tight at both the box and where it connects to the wall then disco/reconnect power.

  • CurtB's avatar
    CurtB
    Honored Contributor

    A Contour box will be unable to complete booting if it doesn't have a good signal.  Are you experiencing any other issues?  It could also be a receiver that's failing and will need to be replaced.

  • clp418's avatar
    clp418
    New Contributor

    Just got the new mini box and it's not working.  My old boxes worked fine.  Just got new Modum so that's up to date; internet is working fine.  Now, I have to a technician come out to the house to see what's the problem.  I did get the welcome screen, but then it just goes away.    

  • Hi Clp418, I'm sure the tech will be able to get this up and working. Does an error message or code ever appear on the box? Is this happening on a Mini box (does not have ondemand or apps) or a smaller contour box?