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kccmcc's avatar
kccmcc
New Contributor
5 years ago

Contour Box and Mini Boxes Signal

My contour dvr and the mini boxes are loosing signal freezing and resetting.. The non DVR minibox signal does not change and continues to work. This started a few weeks ago randomly now seems to happen daily.

1 Reply

  • KevinM2's avatar
    KevinM2
    Former Moderator
    @kccmcc Hello, freezing and signal loss are generally signs of a signal issue. I recommend ensuring that all connections and wires are tightly fastened and free of damage. Do you have a splitter? If you do, please make sure the splitter is in working condition. Splitters can fail without warning or experience signal degradation over time. Here's some troubleshooting information for the DVR system:

    http://bit.ly/2KCz3D6

    If you continue to have issues, then the next course of action would be to send out a service technician. Please feel free to reach out to us at cox.help@cox.com for additional assistance. -Kevin M. Cox Support Forum Moderator