Forum Discussion
Thanks Becky,
I will reseat all connections from where the drop cable enters my house to the cable box.
Is there a way to get the cable box to show the signal strength? I have the Arris XG1. I Googled for that but didn't find anything that worked.
Tom
- tomb9937 years agoNew Contributor
Thanks Becky, I got that diagnostic menu to come up, not sure if I found signal strength or not.
But I have a different question. I get the delays and the error message when I press play or pause or fast forward on a program I've recorded on my DVR. To me, that seems to be local to my house. I'm not sure why signal strength would play a role here at all. Do you have an answer to that?
Thanks,
Tom
- Becky7 years agoModeratorHi Tomb993, the DVR is reporting a high number of T3 errors, which is why I initially leaned in the direction of a signal issue. It's possible that there is an issue with your remote control. The most helpful information for further troubleshooting would be the exact error code number displayed. -Becky, Cox Support Forums Moderator
- tomb9937 years agoNew Contributor
Thanks Becky. I will make every effort to capture that error message, but it disappears so quickly I can't take a picture of it.
What's a T3 error? We have a modem on the line as well. Once and a while it seems like the internet connection drops, but it comes back so I'm not sure it's dropped or the site I'm connected to is just slow.
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