Forum Discussion
Becky
7 years agoModerator
Hi Tomb993, it sounds more like an issue with the signal to the receiver rather than a problem with the remote control. Are there any splitters on the coax connection to the receiver? If so, you might try replacing the splitter and see if that clears up the issue. Make sure all connections to the receiver are finger-tight. If the problem continues, I suggest a service call so an on-site tech can troubleshoot further. -Becky, Cox Support Forums Moderator
- tomb9937 years agoNew Contributor
Thanks Becky,
I will reseat all connections from where the drop cable enters my house to the cable box.
Is there a way to get the cable box to show the signal strength? I have the Arris XG1. I Googled for that but didn't find anything that worked.
Tom
- Becky7 years agoModeratorHi Tomb993, I believe you can access the diagnostics menu by pressing and holding the Exit button on the remote until you see the word “live” on the screen. Press the down arrow two times, and then press the # 2 key. -Becky, Cox Support Forums Moderator
- tomb9937 years agoNew Contributor
Thanks Becky, I got that diagnostic menu to come up, not sure if I found signal strength or not.
But I have a different question. I get the delays and the error message when I press play or pause or fast forward on a program I've recorded on my DVR. To me, that seems to be local to my house. I'm not sure why signal strength would play a role here at all. Do you have an answer to that?
Thanks,
Tom
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