Constantly have to reset receiver
I pay almost $300 a month for Cox services. Why am I constantly having to reset my receiver? Can I take this piece of garbage to a COX store and exchange it for one that actually works without a hass...
Forum Discussion
See BrianBB's response for how to change the "update"/reboot time. You can only change the time from the menu. You cannot set it to not reboot or skip the reboot.
If you are WATCHING at the time of the reboot, you will get a message offering to skip the reboot. You can do this for two days in a row, and then you do not get a choice.
There MAY be a model that does not reboot every night. When I took my last replacement box to the Solutions Center for replacement, I was first given the same model yet again. I was told they did not have the Arris model that I had been promised they had. They offered a different Cisco Contour 2 model that does not have the voice remote. I was told by the rep that THAT model does not reboot every night. But I cannot verify that, because that's when I cancelled my service in disgust.
BTW, I asked if - given no voice remote - the cost would be the same. The answer was "yes". They said "we give this model to people who are having trouble with reboots".
Well... EVERYBODY has trouble with reboots, if you pay attention. I imagine, though, most people don't pay attention. The reboot will reset the picture and sound settings. Somehow, even with all of the posts here confirming that, no Cox rep has ever acknowledged that.
I am a software engineer. A nightly reboot means one thing. Some pointy-haired boss made an "executive decision" to do add nightly reboot due to buggy software. It is a desperation measure.
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Four days without cable TV and loving it! Enjoying the crystal-clear picture of the local over-the-air channels that is SO much better than what Cox delivers with it's over-compression, and auditioning over-the-top services for "cable channels". Still on Cox Internet.
