Constantly freezing!😡

Question

Why, why, WHY do programs I'm watching on Cox constantly freeze while watching? It's annoying!!!The picture will freeze and then by the time it unfreezes, it has jumped ahead in the program. Why?I let a customer service rep talk me into getting the new cable box and it has been like this every since!&nbsp; The only thing that is constantly is my increased bill!I see why people cut the cord.&nbsp; After 23 years with Cox's shabby service, I think I'm DONE!&nbsp;

dannys · Answer

Hello, the purpose of Cox Internet Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. Please check all cables to and from the cable box for security. &nbsp;If concerns remain, we may have a signal issue with the equipment.&nbsp;Please email us at cox.help@cox.com anytime. We are always happy to help.&nbsp;

genericcoxuser · Answer

I have had the same issues since around late January. They persist even today. Rebooting Contour modem helps; but the issue returns later.

chrisj2 · Answer

Hi, there. I'm sorry to hear you're having issues with freezing programs. If a restart of the modem is a temporary fix, are you using wireless boxes?

genericcoxuser · Answer

We have both wired and wireless. My main TV is wired to the Cox router via CAT6 cable.

chrisj2 · Answer

Alright, I understand. We would want to see your modem telemetry, in this case. Please email us at Cox.Help@cox.com with your name, address, and a copy of this forum message. I'm glad to assist you.&nbsp;