Why, why, WHY do programs I'm watching on Cox constantly freeze while watching? It's annoying!!!
The picture will freeze and then by the time it unfreezes, it has jumped ahead in the program. Why?
I let a customer service rep talk me into getting the new cable box and it has been like this every since! The only thing that is constantly is my increased bill!
I see why people cut the cord. After 23 years with Cox's shabby service, I think I'm DONE!
Hello, the purpose of Cox Internet Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. Please check all cables to and from the cable box for security. If concerns remain, we may have a signal issue with the equipment. Please email us at cox.help@cox.com anytime. We are always happy to help.
I have had the same issues since around late January. They persist even today. Rebooting Contour modem helps; but the issue returns later.
Hi, there. I'm sorry to hear you're having issues with freezing programs. If a restart of the modem is a temporary fix, are you using wireless boxes?
We have both wired and wireless. My main TV is wired to the Cox router via CAT6 cable.
I was just "upgraded" to wireless boxes and now there are regular random freezes on cable TV. Internet is not affected. I changed the HDMI cables but I am waiting for new ones. Can Cox please tell me what the problem is?
Hello Magnolia,
I am sorry to learn of your issue. I can imagine how frustrating that must be. Please send us an email to Cox.Help@cox.com so that we can check your signal levels and try some troubleshooting. Be sure to include your name and full address.
Cox Support Forum Moderator
