Forum Discussion

MAB's avatar
MAB
New Contributor II
6 years ago

Caller Id

Is  not working the past 2 days,  if I call can this be fixed?  

  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    Occasionally, it's hit-or-miss.  You can spend time troubleshooting with Cox to reboot, reset, reprovision but from my experience, it's no guarantee it'll be permanently or temporarily fixed.  It seems to be a roaming and haunting problem.

    However, I haven't heard of problems for a while, but that could be two things.  There either hasn't been problems or subscribers are just tolerating the hit-or-miss problem.

  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi MAB, there was a known issue impacting TV Caller ID earlier this week. We believe this issue has now cleared. If the TV Caller ID banner does not appear with incoming calls, please unplug the power from your cable receiver for 2 minutes and then plug it back in. Once the receiver completes the reboot cycle, test the TV Caller ID again. Please let us know if this doesn't resolve the problem! -Becky, Cox Support Forums Moderator
    • MAB's avatar
      MAB
      New Contributor II
      6 years ago

      Thanks I will reset the contour box tomorrow to see if this will fix the issue.