Forum Discussion

elle123's avatar
elle123
New Contributor
4 years ago

Cable box

Cox sends me a cable box I did not order and when I ask them to pick it up they tell me it will cost me $20.00.

What a lousy way to treat a long time customer.

1 Reply

  • BenS1's avatar
    BenS1
    Former Moderator
    Hello Elle123, I apologize that you have equipment that you do not need. To return the equipment you can: 1) Drop it off at a local Cox Solution Store 2) Drop it off at a UPS Store. There is no need for a box or a shipping label, simply bring your equipment to your local UPS Store. 3) Contact us by phone or by chat to request a pre-paid box to mail back your equipment.
    For further assistance, please contact us via Facebook or Twitter @coxhelp. You may also Chat live online at www.cox.com. If you prefer to call, here is our 24/7 toll-free number: 1-866-272-5777
    www.cox.com/.../returning-your-cox-equipment.html

    Ben S.
    Cox Support Forums Moderator