tower
5 years agoNew Contributor
Box speed
I recently switched to Cox from Comcast Xfinity. The cable box response time with Cox is much much slower than I was used to with Xfinity. Is this normal or do I just have a defective cable box?
You should first try powering off the receiver for a minute. It's not a guaranteed fix, but it's been known to improve slow response time. It can also be caused by weak remote batteries, a faulty remote or poor signal strength.
Since what's considered slow can be a relative comparison, can you give an example of something that has a slow response and how long it takes? That would enable a comparison to the response times noted by others.
It happens usually with the guide. After you punch in the channel, it could take up to four seconds for the new channel to kick in. There are even times when the box won't accept the new channel the first time. With Xfinity the response time was instantaneous.
change the batteries in the controller.
Ingress