Forum Discussion

tomb993's avatar
tomb993
New Contributor
6 years ago

Audio is out of sync on ABC prime time shows

Audio on prime time shows on ABC is out of sync.  Just a little bit, but it's noticeable.  News, day time shows, all seem OK.
MariaL's avatar
MariaL
Moderator
Hi tomb993,

It does not appear that you’ve answered Becky’s inquiry about connections. So that we isolate and better troubleshoot this issue please advise of the following:

• Do you have any audio equipment connected to the Contour receiver?
• What kind of video TV cables are you using to connect the cable box to the TV? HDMI, Component, S-Video or Composite
• What audio TV cables are you using? HDMI, Optical Digital, Coaxial Digital or Composite (RCA) audio

Maria L.
Cox Support Forum Moderator
tomb993's avatar
tomb993
New Contributor
6 years ago

Thanks Maria,

I thought I answered by stating that the diagnosis ruled out anything on my end.  If it were on my end, it would happen to all shows on ABC, not just prime time shows, and it would happen on all other channels.  As far as I can tell, this completely rules out anything on my end.

But to answer your questions:

The Contour box is connected to a home theater system with an HDMI cable, which connects to the TV with an HDMI cable.  There are no audio specific cables involved, audio goes over HDMI.

I have also tried Becky's suggestion of PCM, but it didn't help, but I wouldn't expect to, the problem is clearly not on my end.

Thanks,

Tom

  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Hi Tomb993. If possible, please bypass the home theater system and go directly from the TV to the Contour box. Please let us know if this works. Thanks, Lisa - Cox Support Forums Moderator
    • tomb993's avatar
      tomb993
      New Contributor
      6 years ago

      Hi Becky,

      I connected the HDMI cable from the Contour box directly to the TV and it did not help.

      Perhaps I'm not making myself clear on the problem.  If I watch channel 4, audio is in sync.  If I switch to channel 7, audio is out of sync.  Next, switch to channel 2 and audio is in sync.  Back to 7, it's out of sync.  I can switch between 7 and any other channel, and the other channels are fine by 7 is out of sync.

      I think this completely rules out anything about the equipment on my end.  It has to be the signal.

      Thanks,

      Tom

      • Bruce's avatar
        Bruce
        Honored Contributor III
        6 years ago

        Is the sync issue just with ABC HD or does it also affect ABC SD?  It's odd your sync issue only affects 1 frequency on your cable band.

        It may originate at your local affiliate.  You could check their website for technical difficulties...although I'm sure they'd broadcast a "crawler" on your screen to inform you.

        You may have an electronic device near your coaxial or cable box interfering.

        If you're using a splitter, it may be faulty.

        I'm just stabbing in the dark but it's odd only 1 frequency is out-of-sync..

  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago
    which connects to the TV with an HDMI cable

    Is the HDMI port on your TV ARC?

    • tomb993's avatar
      tomb993
      New Contributor
      6 years ago

      Hi Bruce, No, the port is not ARC.

      Becky: I'll try bypassing the home theatee system.