Audio is out of sync on ABC prime time shows
Audio on prime time shows on ABC is out of sync. Just a little bit, but it's noticeable. News, day time shows, all seem OK.
Forum Discussion
Hi Becky, Kevin,
I tried OnDemand. Audio seems fine there. In summary, this is what I find:
Audio is out of sync for prime time shows only, either live or recorded on my DVR
Audio is fine for non-prime time shows, and is fine for prime time shows when watching OnDemand.
(Thanks for the PCM suggestion, not only have I tried that, but I think the above diagnosis rules out anything on my end).
Thanks,
Tom
Hi tomb993,
It does not appear that you’ve answered Becky’s inquiry about connections. So that we isolate and better troubleshoot this issue please advise of the following:
• Do you have any audio equipment connected to the Contour receiver?
• What kind of video TV cables are you using to connect the cable box to the TV? HDMI, Component, S-Video or Composite
• What audio TV cables are you using? HDMI, Optical Digital, Coaxial Digital or Composite (RCA) audio
Maria L.
Cox Support Forum Moderator
It does not appear that you’ve answered Becky’s inquiry about connections. So that we isolate and better troubleshoot this issue please advise of the following:
• Do you have any audio equipment connected to the Contour receiver?
• What kind of video TV cables are you using to connect the cable box to the TV? HDMI, Component, S-Video or Composite
• What audio TV cables are you using? HDMI, Optical Digital, Coaxial Digital or Composite (RCA) audio
Maria L.
Cox Support Forum Moderator
Thanks Maria,
I thought I answered by stating that the diagnosis ruled out anything on my end. If it were on my end, it would happen to all shows on ABC, not just prime time shows, and it would happen on all other channels. As far as I can tell, this completely rules out anything on my end.
But to answer your questions:
The Contour box is connected to a home theater system with an HDMI cable, which connects to the TV with an HDMI cable. There are no audio specific cables involved, audio goes over HDMI.
I have also tried Becky's suggestion of PCM, but it didn't help, but I wouldn't expect to, the problem is clearly not on my end.
Thanks,
Tom
- Hi Tomb993. If possible, please bypass the home theater system and go directly from the TV to the Contour box. Please let us know if this works. Thanks, Lisa - Cox Support Forums Moderator
Hi Becky,
I connected the HDMI cable from the Contour box directly to the TV and it did not help.
Perhaps I'm not making myself clear on the problem. If I watch channel 4, audio is in sync. If I switch to channel 7, audio is out of sync. Next, switch to channel 2 and audio is in sync. Back to 7, it's out of sync. I can switch between 7 and any other channel, and the other channels are fine by 7 is out of sync.
I think this completely rules out anything about the equipment on my end. It has to be the signal.
Thanks,
Tom
which connects to the TV with an HDMI cable
Is the HDMI port on your TV ARC?
Hi Bruce, No, the port is not ARC.
Becky: I'll try bypassing the home theatee system.
