Forum Discussion
Sorry but I have the equivalent of a 2nd grade education when it comes to computers. Looked at the manual - it's all a foreign language to me but thanks for the suggestion.
Sorry, I don't know how to help then. The only other suggestion I have is contacting Netgear as this doesn't sound like a Cox issue.
- Emails_that_nev2 years agoNew Contributor II
Spoke to Tech Rep at Netgear - she walked me thru several tests of the router. Once finished she stated the router was indicating optimal operations. Thus she thought the issue might be with the modem or the cable system. Can Cox check the modem or is there a manual for the modem that I can try to muddle thru?
- WiderMouthOpen2 years agoEsteemed Contributor III
Did they test the signal strength that the TV is getting and test the speed? It could be as simple as interference where the problem TV is. However if it works fine on the other TVs, it's not a ISP/modem issue IMO. How do other apps on the TV work? Same?
PS. Here is the manual for the modem. The modem UI is read only. Except for the password to access it, there is nothing to configure or change.
- Emails_that_nev2 years agoNew Contributor II
Did she test the signal strength - sorry but can't say with absolute certainty. Ran +/- 4 tests (no idea what she was doing, just followed her direction), again she said everything was optimal. I do recall she said something to the effect that the speed (the signal strength?) was excellent.
Main TV and Contour box are next to a Sony sound system (audio is thru this system and not TV) but no other electronic devices. It's a clear shot from the router in the computer room to the living room TV.
Paramount+ works with no problem on the MAC and bedroom TV - although on bedroom TV, it will hiccup once or twice after 1st starting but clear sailing after that initial issue. The other 2 streaming services we use - Netflix and Hulu - work with no issues (may be slow starting a few times but no issues after start-up).
Thanks for the modem manual.
Bob