Apple TV app on contour box not working
Apple TV app not working. Was able to use 2 days prior, than yesterday went to use the app and it said I needed to sign in again, tried that, kept receiving message “something went wrong, check your ...
Forum Discussion
For me both Apple plus and Max.
I have done all the trouble shooting.... restarting, refreshing, unplugging, clear local app cache. I was a Cox tech support person for 4 years so I know the steps.
For apple plus, the first screen comes up asking to sign/in or sign/up. I click then get error 'Something went wrong, there was a problem connecting, try again'.
On Max it briefly show blue max screen with sound then get the error 'Content not available'.
I have Hulu (works), and tubi also works. So not internet. I can connect to Max and apple plus by computer. So it is not their problem.
It looks to be an app login issue in Contour. Mine seems to start on a recent change where I was asked if I wanted to share history with Netflix. I said yes. Since then apple plus and max stopped working. I turned off the watch history in settings but still get errors. I have a DVR so do not want to just swap boxes. Please fix. You can have tech support reach out to me. Thank you.
Hello. I recommend sending an email with your full name, address, and a brief description of this concern to cox.help@cox.com
Good morning Larryacable guy -- i have very similar symptoms (Max, Apple+, and Paramount+ not working) and have taken the same steps as you. The other Apps == Netflix, Prime, Tubi, Freevee, Hulu, etc... all seem to work. Do you think this could be a cabling or splitter issue with these symptoms?
Hi, Steve. I'm really sorry about the problems with the streaming apps. I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help get this fixed for you.
Same - I shared history with contour for the apple app and it created the same issue. Where do you turn off the watch history in settings? (Not that it will help!) Was also considering swapping boxes but really don’t want to.
