Forum Discussion

capttesla's avatar
capttesla
New Contributor II
4 months ago

Apple TV app on contour box not working

Apple TV app not working. Was able to use 2 days prior, than yesterday went to use the app and it said I needed to sign in again, tried that, kept receiving message “something went wrong, check your ...
SteveA1's avatar
SteveA1
New Contributor III

Our issue also started 2 days ago.  Apple streams on a TV connected to a repeater box.  It does not let us sign in on the TV connected to the Main Contour.  I have Deleted Locally Stored data 4 time, unplugged power from box for 30 seconds 7 times, used the Contour Box Help Option to Reset and reboot the box 3 times and the online Reset Device function once.  I am online with Chat now and they are going to refresh and reboot the equipment -- should know more in 10 minutes or so

SteveA1's avatar
SteveA1
New Contributor III
4 months ago

Update-- after the Chat reset, still unable to sign in to Apple on the TV connected to the Main Contour Box AND now the TV connected to the Repeater Box will not Sign in to stream either -- awaiting next step from Chat

  • SteveA1's avatar
    SteveA1
    New Contributor III
    4 months ago

    The Agent turned me over to Oliver so I am ending my Chat and check Apple Streaming daily for a few days before reaching back out to Cox

    • SteveA1's avatar
      SteveA1
      New Contributor III
      4 months ago

      As suggested by Cox Moderators -- This was sent to them on 18 August 2024 at about 8:30 pm:

      Name — 

      Address — 

      Issues:

      1. — Can’t sign into Apple+ on the Contour Box.  This started on 14 August 2024

      2. — Max and Paramount Plus open to their “home page” but selecting any show and we receive a message stating “Content can't be displayed”.  This started on 16 August 2024


      Netflix and Prime Video worked as of this email


      Actions taken to date include:

      — The Contour Box has been reset via the Contour Help Screen 4 times

      — The Contour Box has been unplugged for 30 seconds and plugged back in 7 times

      — The Locally Stored Data has been deleted 3 times

      — Cox Chat Staff have “reset and rebooted the boxes remotely” 1 time

      Any help in restoring the capability for us to stream 3rd party Apps on the Contour Box will be greatly appreciated

      NOTE — The Apps work on our NON-Cox computers, phones, and tablets so we know our passwords and accounts are current and good standing



      Joyce and Steve