Hello, we apologize for the unpleasant experience you had with our chat team. Any recent changes in your area can also be found on our website at https://coxcommitment.com/. Sometimes, these channel changes happen very quickly, and we try to provide the most accurate information to our agents as quickly as possible. Before releasing additional information, we also want to provide accurate channel numbers for our markets. As of 09/05, there was still no definitive date or channel number for the ACC Network. We appreciate your feedback. -Kevin M. Cox Support Forum Moderator