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ASJWH20S's avatar
ASJWH20S
New Contributor II
7 years ago
Solved

A few HBO channels not coming through?

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  • ASJWH20S's avatar
    ASJWH20S
    7 years ago

    Sorry to take so long to reply about this but I have had much luck in fixing this problem. First things first... I cannot recommend the coaxle cables I purchased from Walmart. They were advertised as high performance and I paid a bit more for them when it turned out they were both the culprits of the glitchy connection leading to the main part of the splitter. I am surprised that the cheaper one I bought, only one available at the time, that leads to the cable box doesn't cause any issues but I happened to come across a different coaxle cable for the main part of the splitter that made the problem go away. No problems since then!

    I am still unsure about my modem connection as it doesn't seem too strong from where I was living but seems to stream just fine. I also hadn't mentioned we had this bad crackle on the phone line but could only hear it from certain phones and lan lines which seems to have gone away for the most part when they did work in this area but I can still rarely hear a crackle/pop very faintly when talking to my wife from work and no it isn't because it's on a cell as it has been reported from different connections as well as a land line.

    As for the modem I am sure I would get better results from buying a new one from the store but this one seems to work okay for now! Thanks for the help and I hope people that experience this problem with HBO and other channels try replacing the main coaxle or other coaxles but buy them from Best Buy as I hear those are better quality.

ColleenD's avatar
ColleenD
Moderator
7 years ago
ASJWH20S, this sounds like it could be a signal issue, but there could be some contributing factors we can address together to help restore your channels. Lets see if we can determine what's causing the problem. Please begin by providing some information about how your box is connected and what troubleshooting steps you have already performed in the process of trying to fix it. If there is a splitter on the line between the box and the wall, does bypassing it help? Have you ever had a signal booster (or amplifier) ever been installed in your home? -ColleenD. Cox Support Forums Moderator
  • ASJWH20S's avatar
    ASJWH20S
    New Contributor II
    7 years ago

    It is the same setup that we've had before moving that worked before. It is connected to a splitter but have not tried a direct line to the wall yet. Not sure if this would fix it because everything else comes in fine except these select few HBO channels. I understand there could be some issue in the coaxle cables or splitter but puzzling that it would just effect just a few HBO channels only and nothing else in the entire guide. We have tried resetting the box several times and was getting help earlier online and had them reset it as well.

    After hooking up our service we had a few errors on their end that they resolved with our phone line and internet after moving our service. It boils down to I am not sure if it is worth messing with my setup just to see if a few hbo channels come through as we don't really watch them anyway, came with the bundle, just curious why it was like this and hoping to find out I wasn't alone which it seems I am.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi ASJWH20S, if the cable signal getting to the receiver isn't as strong as it needs to be, lots of odd symptoms can occur. Sometimes only one or a handful of channels may be impacted. Since you just moved in, I imagine you have quite a long list of things to do to settle into your new home. When you have time, bypass the splitter and connect the cable box directly to the wall outlet. Unplug the power from the cable box before disconnecting the splitter, and plug the power back in once the coax from the wall outlet is connected to the cable box. After the box reboots, see if the HBO channels work. Please let us know the result! -Becky, Cox Support Forums Moderator
      • ASJWH20S's avatar
        ASJWH20S
        New Contributor II
        7 years ago

        Sorry to take so long to reply about this but I have had much luck in fixing this problem. First things first... I cannot recommend the coaxle cables I purchased from Walmart. They were advertised as high performance and I paid a bit more for them when it turned out they were both the culprits of the glitchy connection leading to the main part of the splitter. I am surprised that the cheaper one I bought, only one available at the time, that leads to the cable box doesn't cause any issues but I happened to come across a different coaxle cable for the main part of the splitter that made the problem go away. No problems since then!

        I am still unsure about my modem connection as it doesn't seem too strong from where I was living but seems to stream just fine. I also hadn't mentioned we had this bad crackle on the phone line but could only hear it from certain phones and lan lines which seems to have gone away for the most part when they did work in this area but I can still rarely hear a crackle/pop very faintly when talking to my wife from work and no it isn't because it's on a cell as it has been reported from different connections as well as a land line.

        As for the modem I am sure I would get better results from buying a new one from the store but this one seems to work okay for now! Thanks for the help and I hope people that experience this problem with HBO and other channels try replacing the main coaxle or other coaxles but buy them from Best Buy as I hear those are better quality.