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NunnyaIWSU's avatar
New Contributor
20 days ago

“There is a problem with your order…”

We receive this message. I contacted Cox via chat and they gave me an order number. They said it is for equipment. We did not order any equipment. How can I look up the order number that this individual gave me? 

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  • Hello there. I certainly apologize that you were not given all of the information needed for your inquiry. We can definitely take a look and see what would be on your account. Can you send us an email to with your full name and complete address? We would like to investigate this issue for you.