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NunnyaIWSU's avatar
NunnyaIWSU
New Contributor
20 days ago

“There is a problem with your order…”

We receive this message. I contacted Cox via chat and they gave me an order number. They said it is for equipment. We did not order any equipment. How can I look up the order number that this individual gave me? 

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  • Hello there. I certainly apologize that you were not given all of the information needed for your inquiry. We can definitely take a look and see what would be on your account. Can you send us an email to Cox.Help@cox.com with your full name and complete address? We would like to investigate this issue for you.