What are the lines displayed in red in the call history?

JonathanJ, the link you referenced produced this result:

Forbidden

You don't have permission to access /content/cox/residential/corporate/pages/support/accessing-call-history-using-voice-tools/ on this server.

Thanks Jonathan.

That link works.  Someone at Cox should read and proof it though for the improperly worded English.  On a related matter, my "Voice Tools" still shows the times of calls were an hour earlier than the actual time of the call.