Forum Discussion
That link works. Someone at Cox should read and proof it though for the improperly worded English. On a related matter, my "Voice Tools" still shows the times of calls were an hour earlier than the actual time of the call.
- Pam6136 years agoContributor II
Mine still do too.
- KevinM26 years agoFormer ModeratorHi Curt, can you please send us an email at cox.help@cox.com, and include a link to this forum thread? We will need additional information about your profile. Once we have this information, we will submit another escalation on your behalf, to have this corrected. -Kevin M. Cox Support Forum Moderator
- CurtB6 years agoValued Contributor III
I sent emails to cox.help@cox.com about this three weeks ago. I was asked to allow Cox personnel to change my password and sign in to my account as me. I declined to give up security to be a test case, but I do expect Cox to fix this known issue.
- Stewart_H6 years agoNew Contributor III
Yes....for certain calls the times are off by 1 to 2 hours. Red means calls were missed. And someone or somehow certain important calls I've made are 'Selectively removed' from my history log. But I have proof I've made these calls. And is that a call duration field I just screen printed........with zeros as the duration....... this field is either in the file or it is not. And the durations should have been retrieved,,,,,,,they cannot be made up.