Thank you, ChrisB, for your followup.
I live in San Diego, CA area and the migration to the "NEW" Cox Voice with "new features and functionality" occurred on June 7th, 2018. The Outbound CallerID being listed in the Voice tools had been there for well over a year.
As a Software developer, let me analyze this: A "Feature" that was in Production in the "older Cox Digital Telephony platform" was not considered in the migration as part of your "handful of new features and functionality", because it was "Uncommon".
The Voice Tools are part of a "Product" provided by COX Phone Systems. The "uncommon" use of recording Outbound CallerID in ones "Call History" meant that they were providing "beyond the Common", giving their customers a more robust "Call History".
"Feature Suggestion"- In reviewing my own history, 95% on my calls were to people that had called me in the past. I developed a web interface tool that would "lookup", using my Inbound history and then display the "CallerID" or "Address Name" matching those phone numbers to my Outbound calls.
The remainder of Outbound Calls, these being numbers I has looked up on the Internet, like the COX Communication and Support contacts numbers and Auto Repair places where as you say "needed to be added to my "Address Book", one by one, so I would see a Name associated to the phone number.
In using the different Voice Apps (Cox Connect, VoiceEverywhere) on my iPhone or Samsung Tablet (VoiceEverywhere did NOT install), each having their own different "Contacts/Address Books" - which becomes a maintenance problem having to keep them "matched".
In today's Mobile World, being able to look in my Call History on my iPhone or Tablet and see "That" Name to Number of the places I called in the past is of great value and convenience - yes it maybe "uncommon", but what a great feature to provide your customers with, going beyond the "Common".
I hope that COX Phone Systems reconsiders their "Uncommon" use position and takes an advanced re-look at the value of this "Old" feature.
