Forum Discussion

OnTheFence's avatar
OnTheFence
New Contributor
5 years ago

Voice Mail time-stamp off by 3 hours and callers being told my number has been disconnected.

For as far back as I can remember, my voicemail has been off by 3 hours. I've tried to get this fixed numerous times but nothing ever gets fixed. I have reset my  modem, changed the time on my phone ...
Horrible responsiveness of Cox Corporate to recurring telephone issues
viperthunder2's avatar
viperthunder2
New Contributor III
5 years ago

With regard to the 'number has been disconnected' message, log in to phonetools.cox.com and make sure that there are no unfamiliar numbers listed in Simultaneous Ring and/or Call Forwarding.

If you are using your own answering machine, then the timestamp issue is with your phone, not with Cox.