Forum Discussion

OnTheFence's avatar
OnTheFence
New Contributor
5 years ago

Voice Mail time-stamp off by 3 hours and callers being told my number has been disconnected.

For as far back as I can remember, my voicemail has been off by 3 hours. I've tried to get this fixed numerous times but nothing ever gets fixed. I have reset my  modem, changed the time on my phone ...
Horrible responsiveness of Cox Corporate to recurring telephone issues
KevinM2's avatar
KevinM2
Former Moderator
5 years ago

@OnTheFence, this is not the type of experience we want for our customers, and we apologize for the ongoing phone issues. For the 3-hour time stamp issue, can you please uninstall the app and reinstall it for me? Please also make sure your device's operating system is up-to-date. I am currently escalating this case and we hope to have more information for you within the next 24-72 business hours.

In reference to the number being disconnected problem, do you have selective call rejection or selective call forwarding enabled? -Kevin M. Cox Support Forum Moderator