Unable to Unlock iphone !
Hi Team ,
I am trying to unlock my phone after 4 months, I purchased a mobile (Iphone 15 pro) from Cox. There is no due pending from my end.
So I followed the instruction here https://www.cox.com/residential/support/unlocking-your-device-on-coxcom.html, it was successful , then i ported out my number to another service provider , when the new provider tried to add esim on my phone - Iphone 15 pro , it says phone is still locked by carrier. then contacted cox phone support and chat support, they said that phone cannot be accessed online, because service was already disconnected and today morning to access the mobile online, I got a new line (temporarily), which was recommended by tech support but post activating the new line, when I tried unlocking it online, now it says your mobile was not brought from cox! for each and every call request handled by call support, they transfer to another department, different people multiple times and because of lack of knowledge or lack of any desire to provide good service, no one was able to support and the issue is not resolved yet, Till now my phone is locked and every time I call cox phone support , each and every person shares new information.
The phone support or the chat support aren't able to do anything and I believe the system has issues and it should be resolved through their backend tech support of the system to restore the device but no one actually is helping here, this is so shocking and pathetic.