Unable to Unlock iphone !
Hi Team , I am trying to unlock my phone after 4 months, I purchased a mobile (Iphone 15 pro) from Cox. There is no due pending from my end. So I followed the instruction here https://www.cox...
Forum Discussion
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JuanC : L1 - Mobile Tech Support is not really knowledge or they don't have privileges to access the IT system/backend to makes changes to system, all request are simply closed , I brought the phone on oct 22 and used for four months , I have used the mobile plan extensively and paid all the bills Jan 28th , Only I hear , you have use the phone for 60 days only then I am eligible to unlock , I am seeing different after activating temp new line as in screen print.
I am spending daily 3 hrs explaining to each every person , see call transfer happening !
I call cox --> Person 1 (Cox Comm) -->Person 2 (Phone Service)-->
Person 3(Mobile Tech Support) --> Person 4 ( Mobile Sales) - (Why can't try going to store or Chat Support ) --- > Person 6 (Mobile Tech Support) -- They We can't anything from our end , have great rest of your day !!
No one is helping out , it's been four days now nothing happened !
Hi Goldenbird,
I apologize for the trouble you've experienced in unlocking your phone. For assistance with Cox Mobile, you will want to speak with our mobile team, or visit our store. You may also consider contacting the manufacturer. I have removed some of the images from your post since they contained identifiable info, like addresses, tracking and account numbers.
