My TV Caller ID has not working since 1/29/19. I've rebooted the STB and confirmed that the feature is enabled with the remote. This happened earlier this month (1/9/19) and was told by Cox Support that the issue is due to the deactivation of the TV caller ID in the Cleveland market due to inbound/outbound call issues. Is Cox having this issue again?
It is also not working in Southern California !
Not only in Cleveland......in RI too, no call history available for 3 weeks!
Sometimes disabling and re-enabling TV Caller ID fixes it. If disabling/re-enabling doesn't fix it, you could try combining it with another action.
Disable for 5 minutes
Disable for 1 hour
Disable, turn off cable box, re-enable
Disable, reboot cable box, re-enable
I understand it sounds like BS but it's worked for me.
Caller ID is out in the Virginia Beach area also. Tried resetting the cable box, but it hasn't come back.
This is why you need a System Status page on Cox.com. Lots of your customers are expending lots of their time trying to troubleshoot a service you quietly know is is broke.
I was told yesterday that there will not be a fix until Cox switches everyone over to the new voice everywhere platform. Don't know why I've gotten so many different answers in the past 3 weeks.
