Forum Discussion

RHoL495's avatar
RHoL495
New Contributor III
5 years ago
Solved

Nomorobo not working and Time Settings on the phone not correct.

Hello, I realize many people are having these same problems. But I want cox to be aware of these problems in my area (918) ( on the Oklahoma State Line East Central Oklahoma )  also. A Telephone conv...
  • KevinM2's avatar
    KevinM2
    5 years ago
    Hi RHol495, here are some additional instructions for setting up the nomorobo service, http://bit.ly/2H16pXh. Also, please ensure you are using phone number 602-598-5130 for the simultaneous ring. Is the Caller ID time stamp incorrect in the Cox Voice App or on the phone itself? -Kevin M. Cox Support Forum Moderator
KevinM2's avatar
KevinM2
Former Moderator
Hi RHol495, here are some additional instructions for setting up the nomorobo service, http://bit.ly/2H16pXh. Also, please ensure you are using phone number 602-598-5130 for the simultaneous ring. Is the Caller ID time stamp incorrect in the Cox Voice App or on the phone itself? -Kevin M. Cox Support Forum Moderator
RHoL495's avatar
RHoL495
New Contributor III
5 years ago

Hello, KevinM2.  the Tech Support person that I was in contact with, confirmed that I had a Cox Voice phone account. We went over the the setup information and proceidure more than twice, I had all the entries and procedures correct the first time, and several retries before I called tech support, and yes the 602-598-5130 number is what I used as instructed. The time stamp I referred too is on the phone, I am not real sure about the Cox Voice App, I really think there is a problem with the setup of this phone on cox end and might be the reason for the problems, The Tech Person said that the Cox Voice App is working, all I know is the Nnomorobo and time stamp is not working correctly on my phone.Thank You for Your Time.

  • Becky's avatar
    Becky
    Moderator
    5 years ago
    Hi RHoL495, have you reached out to nomorobo.zendesk.com/.../new for assistance getting Nomorobo to work? -Becky, Cox Support Forums Moderator