Forum Discussion

zachfindley6240's avatar
zachfindley6240
New Contributor
2 months ago
Solved

Questions

Good morning.  I am currently exploring options here in regards to both my parents Cox Account and my account.  What we are trying to do right is we are trying to figure out if theirs is a wa...
phone
  • GregP1's avatar
    GregP1
    2 months ago

    Hi Zach, 

    If you are not listed on the account yet we will need to have your Dad(account holder) contact us. This can be through email or he can call in. Once verified then he can request that you be added to the account as an authorized user. Then we can assist you directly in updating the caller ID name to your name.

    Greg

GregP1's avatar
GregP1
Moderator
2 months ago

Hi Zach, 

To change the caller ID name to your name. Your name must be listed on the account as the account holder or an authorized user. the primary account holder can add you as the Authorized user if needed then we can help update the CID name. Please email us so we can assist with updating the Caller ID name. our email address is cox.help@cox.com please include your name full street address and a link to your forum post..

Greg

zachfindley6240's avatar
zachfindley6240
New Contributor
2 months ago

Ok I will do that then. Now when I do this. Would I put my dad’s name as the primary account holder when I email the information?