Forum Discussion

AvisB's avatar
New Contributor
5 years ago

Pick up phone modem from the Cox store?

I've been told I have until 23 October to update my phone.  Am I able to pick up the digital phone upgrade equipment from the Cox store and install it myself?

5 Replies

  • JonathanJ's avatar
    Former Moderator

    We would need to review the account before answering your question. Please email your full name and service address to

    Jonathan J
    Cox Moderator
  • technoman's avatar
    New Contributor II

    I received the same letter and yep, it says Oct. 23rd. From what I've read on other posts, you have to schedule a time for a Cox technician to come out and install it. I guess it needs to be professionally installed. 

    • Andrew_Wees's avatar
      Contributor III

      maybe, but the niu needs to disconnected also which a cox tech has to do 

  • bearone2's avatar
    Contributor III

    no tech required, i've gone both ways, adding the trip internet/cable/phone modem years ago.i recently swapped the phone modem for the new panoramic combo modem/router & it's almost twice as fast for both hardwired + wi-fi as when i was providing my own router.

    • KevinM2's avatar
      Former Moderator
      Hi @bearone2, this is not always the case. Here's some additional information about the process for updating residential phones:

      -Kevin M. Cox Support Forum Moderator