Phone Tools issues
I received a criminal harassment telemarketer call a half hour ago and the call did not log into Phone Tools. I've concurrently been experiencing issues logging in to PT- a couple times being taken ...
Forum Discussion
ColleenD said:
stinkfoot63,
I've been testing my own ability to log in to phone tools over the last hour and have not been able to replicate your experience.
We requested you clear cache and try another browser to rule out any possible issues caused by information stored on your PC or a possible issue with the browser.
What operating system and browser/browser version are you using when signing in to phone tools?
Does using a different browser allow you to sign in?
Windows 8.1 Firefox 57.0.4
Issue has not surfaced since yesterday afternoon. It seems that there was something going on- perhaps with the server that handled Phone Tools information- displayed CID data. It had been occurring with every or every other log in. Refreshing a successful log in sometimes provoked the problem. Changing/clearing info on my machine did not have any effect.
I'm inferring that not only was something up with Phone Tools, but the issue was not being communicated with you. If this is the case then it's clearly not your fault that you didn't have anything to go on and quite natural to direct the customer (me) to clear cache, etc.. My instinct was that it had nothing to do with my computer however. The issue seemingly resolving itself seems to bear that out.
If Cox is using a third party to parse CID info then it may have been their server that was the culprit.
