Forum Discussion

Roubaix63's avatar
New Contributor
4 years ago

Phone service

Do you have to have a phone connection for internet service? I don’t use any phones except cell but am being charged for phone service call waiting etc. can this be cancelled?

1 Reply

  • CrystalS's avatar
    Former Moderator
    Hello Roubaix63,

    No phone connections are needed for our internet service. You can cancel the phone service but you will have to call into the Customer Loyalty Team at 1-888-438-6673, Monday-Friday, 8 AM-8 PM, Saturday-Sunday, 9 AM-6 PM. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S. Cox Support Forum Moderator