Phone service
Do you have to have a phone connection for internet service? I don’t use any phones except cell but am being charged for phone service call waiting etc. can this be cancelled?
Forum Discussion
Hello Roubaix63,
No phone connections are needed for our internet service. You can cancel the phone service but you will have to call into the Customer Loyalty Team at 1-888-438-6673, Monday-Friday, 8 AM-8 PM, Saturday-Sunday, 9 AM-6 PM. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S. Cox Support Forum Moderator
No phone connections are needed for our internet service. You can cancel the phone service but you will have to call into the Customer Loyalty Team at 1-888-438-6673, Monday-Friday, 8 AM-8 PM, Saturday-Sunday, 9 AM-6 PM. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S. Cox Support Forum Moderator
