Forum Discussion

bangpowzoom's avatar
bangpowzoom
New Contributor
4 years ago

Non-Cox home alarm stopped being able to dial out to alarm monitoring center on April 6.

Our home alarm system has worked fine with Cox phone service for over 10 years now.  But on April 6 it stopped working and started getting a failed communication error.  After various troubleshooting...
call blocking
Cox
phone
Andrew_Wees's avatar
Andrew_Wees
Contributor III
4 years ago

Did your area have phone line outside then switch to voip all inside?

  • bangpowzoom's avatar
    bangpowzoom
    New Contributor
    4 years ago

    No, this has been working for over 10 years with the same hardware and phone line (including the Cox provided Arris device providing dialtone to the house).  It has worked fine until April 6 when something changed.

    • Andrew_Wees's avatar
      Andrew_Wees
      Contributor III
      4 years ago

      Did you always have your phone modem inside the house or was the phone line coming from outside like most pots lines?