Forum Discussion

Rob_H_'s avatar
Rob_H_
Contributor II
7 years ago

Nomorobo now available in only a few select Cox markets

Nomorobo now lists Cox as a carrier for their service.  However, I subsequently signed up for Nomorobo only to find out that simultaneous ring is only available in a few select Cox markets.  Any idea...
nomorobo
Becky's avatar
Becky
Moderator
Hi DrJohn, I know robocalls are incredibly annoying. I get several every day! Please hang in with us a little while longer. Cox Voice and Nomorobo will be available in your area very soon. -Becky, Cox Support Forums Moderator
drewmcdan1's avatar
drewmcdan1
New Contributor
7 years ago

Then why when looking to purchase Cox services in Northern VA , does Cox say it is part of the Phone features.   It is currently not.  This is as of a few minutes ago.  I am a current (probably headed to FIOS) Cox customer and have been annoyed about this.  I just went to Cox's sales site via a Virtualized instance and used a VPN to hide my COX IP.  The website (which I have captured screen shots) says this is a feature.   I wonder if the Fairfax county consumer protection agency and VA Attorney General  would like to know about this consumer abuse/fraud?

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Drewmcdan1, Cox has been working all year on a project to update our telephony network by removing outdated Circuit Switch technology and replacing it with Packet Switch technology. The upgrade in phone network technology will allow us to provide customers with new phone features like Simultaneous Ring. Simultaneous Ring is necessary to filter out spam calls via tools like Nomorobo. Customers who signed up for telephone services from Cox in 2018 were installed with Packet Switch technology, and therefore have immediate access to all the Cox Voice features. We're working to migrate existing Cox Digital Telephone customers to the new platform. This migration requires a service appointment so a field technician can remove the Network Interface Unit from outside the home and install an eMTA inside the home. Each Cox market is in the process of contacting current Cox Digital Telephone customers and scheduling conversion appointments. These conversions are scheduled through next year. -Becky, Cox Support Forums Moderator
    • drewmcdan1's avatar
      drewmcdan1
      New Contributor
      7 years ago

      So what do I have to do to get on the list to be migrated?  Drop my service, then have it reinstalled (also would be at a lower price).  I have the phone interface inside my house.  There is no box on the side of my house for Cox phone service. 

      What a way to run a railroad or a crappy utility.  Your answer does not seem like Cox is close to start this for their existing customers, since if it was close, Cox would be communicating with their No VA customers that a service appointment is needed through the bill, web site, etc.   I've been through plenty of network and system rollouts, and the communication with the people affected needs to start ASAP to make it effective. 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        7 years ago
        I have the phone interface inside my house.  There is no box on the side of my house for Cox phone service. 

        The "box" (aka Network Interface Unit, Telephone Network Interface, System Network Interface, Telephone Network Box) has to be outside your house.  It's the demarcation point (dividing line) between you and Cox.  Meaning, Cox is responsible for everything up to and including the interface and you own everything within your house.  If its underground cable gets severed, Cox fixes it; if a wall jack in your house gets damaged, you fix it.

        If it was inside your house, your home wiring would be part of the public switched telephone network.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      7 years ago

      Is Cox Voice your version of Packet Switching?

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Yes, Cox Voice is the name of the Cox packet-switched telephony product. -Becky, Cox Support Forums Moderator
  • Rob_H_'s avatar
    Rob_H_
    Contributor II
    7 years ago

    If your phone service is described like mine, it lists "Nomore Robo" as a feature, not Nomorobo.  Perhaps, we know why that is the case.