Forum Discussion

Rob_H_'s avatar
Rob_H_
Contributor II
7 years ago

Nomorobo now available in only a few select Cox markets

Nomorobo now lists Cox as a carrier for their service.  However, I subsequently signed up for Nomorobo only to find out that simultaneous ring is only available in a few select Cox markets.  Any idea...
nomorobo
DrJohn's avatar
DrJohn
New Contributor II
7 years ago

Not available in Virginia so we still get 10's of irritating robo calls daily.  I'm poised to just drop Cox's Digital Phone Service given that the "service" has become quite a nuisance-- frankly, the company isn't all that tech savvy either,  rather backward on the tech front to be blunt.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi DrJohn, I know robocalls are incredibly annoying. I get several every day! Please hang in with us a little while longer. Cox Voice and Nomorobo will be available in your area very soon. -Becky, Cox Support Forums Moderator
    • drewmcdan1's avatar
      drewmcdan1
      New Contributor
      7 years ago

      Then why when looking to purchase Cox services in Northern VA , does Cox say it is part of the Phone features.   It is currently not.  This is as of a few minutes ago.  I am a current (probably headed to FIOS) Cox customer and have been annoyed about this.  I just went to Cox's sales site via a Virtualized instance and used a VPN to hide my COX IP.  The website (which I have captured screen shots) says this is a feature.   I wonder if the Fairfax county consumer protection agency and VA Attorney General  would like to know about this consumer abuse/fraud?

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Drewmcdan1, Cox has been working all year on a project to update our telephony network by removing outdated Circuit Switch technology and replacing it with Packet Switch technology. The upgrade in phone network technology will allow us to provide customers with new phone features like Simultaneous Ring. Simultaneous Ring is necessary to filter out spam calls via tools like Nomorobo. Customers who signed up for telephone services from Cox in 2018 were installed with Packet Switch technology, and therefore have immediate access to all the Cox Voice features. We're working to migrate existing Cox Digital Telephone customers to the new platform. This migration requires a service appointment so a field technician can remove the Network Interface Unit from outside the home and install an eMTA inside the home. Each Cox market is in the process of contacting current Cox Digital Telephone customers and scheduling conversion appointments. These conversions are scheduled through next year. -Becky, Cox Support Forums Moderator
  • Becky's avatar
    Becky
    Moderator
    7 years ago

    Hi DrJohn, your migration is also complete. Have you enabled Simultaneous Ring and activated Nomorobo yet? Using your Cox Primary User ID, log into http://phonetools.cox.com. Click "Settings" to expand the options, and then press the grey button next to "Simultaneous Ring" to turn it on. Add up to 3 phone numbers and click "Save". One of the numbers you add will be the number provided by Nomorobo when you sign up at http://www.nomorobo.com/signup. -Becky, Cox Support Forums Moderator